Legal

Privacy Policy

Last updated: 14 April 2026

HarmoniQ Technologies Ltd ("HarmoniQ", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website at harmoniqtechnologies.com or interact with our services.

1. Who We Are

HarmoniQ Technologies Ltd is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, you can contact us at:

2. What Data We Collect

Information you provide directly

When you fill in our contact form, request an assessment, or otherwise communicate with us, we may collect:

  • Name and job title
  • Work email address
  • Phone number
  • Company name, country, and industry
  • Estimated annual electricity spend
  • Any additional information you include in your message

Information collected automatically

When you browse our website, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type and operating system
  • Pages visited, time on page, and referring URL
  • Device type (desktop, mobile, tablet)

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • Responding to enquiries — to follow up on your contact form submission or assessment request
  • Providing our services — to arrange site assessments, prepare savings analyses, and deliver our products
  • Improving our website — to understand how visitors use our site and improve user experience
  • Legal compliance — to meet our legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and EU GDPR, we process your data on the following legal bases:

  • Consent — when you submit a contact form or request an assessment, you consent to us processing your data for that purpose
  • Legitimate interests — to improve our website, understand our audience, and communicate with potential customers in a proportionate manner
  • Contractual necessity — when processing is required to fulfil a contract or pre-contractual request

5. How We Store and Protect Your Data

Your personal data is stored securely and we take appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encrypted communications (HTTPS/TLS) across our website
  • Access controls limiting data access to authorised personnel only
  • Regular review of our data handling practices

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

  • Contact form submissions: retained for up to 24 months after last communication
  • Customer data: retained for the duration of the business relationship plus any period required by law
  • Website analytics: aggregated and anonymised data may be retained indefinitely

7. Sharing Your Data

We may share your data with:

  • Service providers — such as email hosting, analytics, and IT support providers who process data on our behalf and under our instructions
  • Professional advisers — such as lawyers or accountants where required
  • Regulatory authorities — where we are legally required to do so

Some of our service providers, including Microsoft (Outlook 365 for email) and potentially analytics providers, may process data in countries outside the UK or European Economic Area. Where this occurs, we ensure that appropriate safeguards are in place, such as the provider's compliance with an adequacy decision, Standard Contractual Clauses (SCCs), or equivalent mechanisms approved under UK and EU data protection law.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types:

  • Essential cookies — required for the website to function correctly (e.g., remembering your preferences). These do not require consent.
  • Analytics cookies — used to understand how visitors interact with our site, including pages visited and time on site. We use these to improve our website and content. Analytics data is aggregated and does not personally identify you.

When you first visit our website, you will be asked to accept or decline non-essential cookies. You can change your preferences at any time through your browser settings. Disabling analytics cookies will not affect your ability to use the website.

9. Your Rights

Under data protection law, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — ask us to delete your personal data ("right to be forgotten")
  • Restriction — ask us to restrict how we process your data
  • Portability — request your data in a structured, machine-readable format
  • Object — object to processing based on legitimate interests
  • Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at enquiries@harmoniqtechnologies.com. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a complaint about how we handle your data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.